Terms and conditions Vetcare
- We apply the general terms and conditions set by the KNMvD (Algemene Voorwaarden van de Koninklijke Nederlandse Maatschappij voor Diergeneeskunde) as registered under number 02/192 by the Registry of the Arrondissement Court in Utrecht.
- All treatments must be paid directly. You can pay in cash or by card.
- Installment payment is only possible in exceptional cases. This only applies to amounts above 200 euro. Hereby at least 50% of the amount to be paid must be paid instantly. The rest we collect after 30 days by authorization form. This will include collecting fees.
- Exchanging items is possible within five days after purchase. Only unopened packages can be exchanged. Discounted items cannot be exchanged.
- Set appointments must be cancelled at least 24 hours in advance. This is possible by phone, fax, letter or email. In case of late cancellations we have the right to charge you for expenses.
- We have the right to ask for payment in advance in certain cases.
Version 22 January 2013
General Terms and Conditions of the
Koninklijke Nederlandse Maatscharmil voor Diergeneeskunde (Royal Netherlands Veterinary
Article 1: Definitions
The following are defined in these General Terms & Conditions:
– General Terms and Conditions: the General Terms and Conditions stipulated below;
– KNMvD: the ‘Koninklijke Nederlandse Maatschappij voor Diergeneeskunde’ (Royal Netherlands
Veterinary Association), with its registered office in Utrecht [The Netherlands];
– Veterinary surgeon: the person who, pursuant to the University Education Act (1985 Bulletin of Acts
and Decrees, 562) has been granted the title of veterinary surgeon, or pursuant to the 1990 Veterinary
Medicine (Practice) Act, has been permitted to practice as a veterinary surgeon, who is a member
of the Koninklijke Nederlandse Maatschappij voor Diergeneeskunde (Royal Netherlands
Veterinary Association) and who renders veterinary treatment on the instructions of a Client
and/or in view hereof provides and/or sells and/or administers medication and/or provides other
veterinary advice and veterinary services;
– Veterinary Practice: The veterinary surgeon(s) as defined above, as well as the practice which the
Veterinary surgeon(s) utilize in whatever legal form and/or collaboration, with the use of all
(assisting) persons, including, but not limited to veterinarians, laboratory assistants and such like,
whether or not they work on the basis of an employment contract;
– Client: the owner of the Patient to be treated and/or the person presenting the Patient and on whose
order the Veterinary Practice renders veterinary treatments and/or, in view thereof, provides and/or
sells and/or administers medication and/or provides other veterinary advice and veterinary services;
– Patient(s): the animal, the animals or groups of animals presented by the Client, for which
medication is supplied and/or is administered and/or veterinary advice is given and veterinary
services are rendered;
– (Treatment)agreement: the (Treatment) agreement between the Veterinary Practice and the Client
for rendering veterinary treatments, providing and/or administering medication and/or providing advice
and/or rendering (veterinary) examinations;
– Debtor: the person to whom the Veterinary Practice’s invoice is addressed.
– Surgery hours: the Veterinary Practice’s surgery hours whereby the client can walk in during the
set time, with or without an appointment, for veterinary procedures and/or examinations
determined by the Veterinary surgeon;
Article 2: Applicability,
These General Terms and Conditions apply to all (Treatment) agreements between the Veterinary
Practice and the Client.
The client’s supplemental and/or varying conditions do not bind the Veterinary Practice. Supplemental
and/or varying conditions between parties will only apply if the Veterinary Practice has agreed to these
supplemental and/or varying conditions in writing.
Article 3: Effecting the (Treatment) agreement
All (Treatment) agreement offers are non-obligatory, unless parties have agreed otherwise.
The (Treatment) agreement entered into between the Veterinary Practice and the Client will
become legally valid the moment the agreement has been confirmed by the Veterinary Practice
in writing, or when the Veterinary Practice has commenced with the execution of the
agreement and/or has supplied and/or has administered the required medication.
If an offer to enter into an (Treatment) agreement does not result in a definite agreement, the
Veterinary Practice has, at all times, the right to charge all costs the Veterinary Practice incurred on
drawing up the offer for the Client.
The Veterinary Practice has the right to refuse to enter into a Treatment agreement with regard to a
Patient that has been presented and/or to only accept it under certain conditions, if it is the Veterinary
practise’s opinion that the treatment of the Patient has no or has very little chance of success unless,
pursuant to legal regulations and/or rules of conduct /disciplinary rules, the Veterinary Practice is obliged
to treat the presented Patient.
Article 4: Content of the (Treatment) agreement
The (Treatment) agreement between the Veterinary Practice and the Client will lead to an obligation
on the part of the Veterinary Practice to perform to the best of its ability on rendering veterinary
treatments and/or advice and/or in view thereof, providing and/or administering medication. The
Veterinary Practice will execute these activities to the best of its ability and with the care that may
be expected of it. The Veterinary Practice has the right to utilize third parties when executing the
The treatment agreement can also include selling and providing medication to the client and/or the
administration of medication by the Client and/or on the order of third parties including by order of
governmental institutions (also see article 8.4).
The mere fact that the Veterinary surgeon is involved in the sale, the delivery and/or the administration
of veterinary medication and thereby provides assistance, will not discharge the Client and/or third
parties from the administrative obligations to which the Client and/or third party is obliged pursuant to
the Veterinary Medicines Act.
Article 5: Early termination of the (Treatment) agreement
The (Treatment) agreement between the Veterinary Practice and the Client will be terminated early
• the Client’s explicit request, whereby, if applicable, the Client will be informed of the possible
consequences of the early termination, and, if the early termination is effected against the
Veterinary surgeon’s and/or the Veterinary Practice’s advice it will be at the Client’s risk and, if
required the Client will be asked to provide a written statement pertaining to this;
• death of the Patient;
• a unilateral decision by the Veterinary Practice if it is the Veterinary Practice’s opinion that a
continuation of the veterinary treatment can, in all reason, not be required because there is no
reasonable (further) chance of an intended and/or desired outcome;
• a unilateral decision by the Veterinary Practice if the relationship between the Veterinary
Practice and the Client has been seriously disturbed.
If the (Treatment) agreement is terminated early, unilaterally by the Veterinary Practice, the Client,
will be informed of this before such a step is taken, together with an explanation of the motives,
unless this is not possible, or is not possible in a timely manner.
If the (Treatment) agreement is terminated early, the Client will be charged for the agreed
remuneration, proportional to the activities executed, unless it concerns indivisible activities. This at
the discretion of the Veterinary Practice.
Article 6: Rates. fees and payment
The Veterinary Practice will charge its own rates and fees according to the time and the
circumstances. The calculated VAT will be stated on the invoice.
Payment of the Veterinary Practice’s invoice can be made in cash immediately after the procedure, unless
agreed otherwise. A 14 day payment term applies to all non-cash payments and administrative costs may
If there are more than one outstanding invoices, partial payments thereof are considered to
settle the payment of the first one overdue.
Upon a non-timely payment the debtor will be in default immediately and the debtor will owe the
statutory interest over the principle amount or over the remaining claim.
The debtor is not entitled to offset, for whatever reason, amounts charged for activities performed by
the Veterinary Practice.
If the Debtor is in default and a collection of payment is instigated, the Debtor will be obliged to pay the
full extrajudicial and judicial collection fees, in addition to the amount owed and the relevant interest
over this amount. The maximum extrajudicial collection fees for consumers, excluding VAT, are
– 15% of the principal amount of the claim for the first € 2500.- of the claim
– 10% of the principal amount of the claim for the next € 2500.- of the claim
– 5% of the principal amount of the claim for the next € 5000.- of the claim
– 1% of the principal amount of the claim for the remaining part of the claim.
The minimum extrajudicial collection fees stipulated above are € 40.- (forty euros).
The Veterinary Practice has the right, in certain cases, to require a prepayment prior to the
execution of its activities and will not to commence the activities until the Veterinary Practice has
received payment, unless, pursuant to legal regulations and/or rules of conduct /disciplinary rules, it
is obliged to treat the presented Patient immediately.
In the event the Client does not collect the Patient or does not collect it in time after veterinary
treatment, the Veterinary Practice has the right to charge the Client for all additional costs relating hereto,
whereby any payments made will first serve to settle the costs owed, and subsequently to the settlement
of any interest and only then to the settlement of the oldest outstanding invoice.
Article 7: Complaints
The Client is obliged to immediately check for noticeable defects or imperfections in the
performance rendered and/or the medication delivered by the Veterinary Practice, without delay.
The Client must inform the Veterinary Practice (preferably in writing) of any complaints about the
services rendered within 30 days after the activities were completed or after the Client became
aware of the defects or imperfections. By exceeding this term, all the Veterinary Practice’s
liabilities for any defect or imperfection will cease.
If the Veterinary Practice considers the complaint regarding the performance to be grounded, the
Veterinary Practice will, at all times, have the right to:
a. execute the activity correctly within a reasonable period or;
b. to credit the amount owed by the Client;
This at the discretion of the Veterinary practice.
Article 8: Liability
If the Veterinary Practice is liable in any way, the liability will be limited at all times to the amount paid
out by or claimable under the Veterinary Practice’s liability insurance policy for a particular case. The
policy conditions and the insurance policy schedule are available for inspection at the Veterinary
Practice and a copy will be provided, free of charge, to the Client upon first request. Compensation of
indirect loss is excluded at all times, including, in any case, but not limited to consequential damage,
the loss of profit and losses due to an interruption of business operations and suchlike.
In the event of a veterinary medical examination, the following provisions (also printed on the
examination report) will apply, contrary to what is set out in the previous paragraph of this article.
8.2.1. The examining Veterinary surgeon and/or the Veterinary Practice will not be liable for any
losses incurred — explicitly including capital losses and consequential damages — caused by performing
the examination or by imperfections and incompleteness’s when drawing up the examination report,
unless it has been established that the loss was caused intentionally or is attributable to gross negligence
by the examining Veterinary surgeon.
8.2.2. With regard to the liability stipulated under 8.2.1, only the Client has the right to make a
claim against the examining Veterinary surgeon and/or the Veterinary Practice; no others than the
Client may base the right to compensation on an examination report.
8.2.3. The liability will, at all times, be limited to the amount paid out by or claimable under the liability
insurance policy for a particular case. The insurance policy documents are available for inspection at
the Veterinary Practice and a copy will be provided, free of charge, upon first request.
8.2.4. Articles 8.2.1 to 8.2.7 also apply in the event the client does not sign the examination report but
still takes receipt of the examination report.
8.2.5. If the client is not the owner of the animal, this person warrants that the owner granted
permission for the veterinary examination to be performed and that articles 8.2.1 to 8.2.7. can also be
invoked against the owner.
8.2.6. If it is the client’s and/or third parties’ opinion that the horse’s health upon examination does
not match what is stated in the examination report, they must, subject to nullification of all rights to
claim towards the Veterinary surgeon and/or the Veterinary Practice, notify their other party within a
reasonable period (prior to, for example a purchase agreement) and address them regarding
compensation for the loss with a simultaneous submittal of a copy of this notification to the
examining veterinary surgeon and the Veterinary Practice.
8.2.7 Only Dutch law applies to the examination and/or to the drawing up of the examination report
and only the Dutch Court has jurisdiction regarding this.
If a Veterinary Practice provides information regarding the import of animals into The Netherlands and/or
the export of animals to countries abroad, and when doing so, provides the currently applicable import
and/or export regulations, it is only providing additional assistance and the success of the import or export
is not guaranteed in any way and the veterinary surgeon and/or the Veterinary Practice is not liable for
any losses of whatever nature relating to the relevant (attempts) to import or export animals, unless it is a
matter of intent and/or a matter of gross negligence by the Veterinary surgeon and/or the Veterinary
The Veterinary Practice excludes any liability, unless it is a matter of intent or gross negligence by the
Veterinary surgeon and/or the Veterinary Practice, for losses due to the administration of veterinary
medication by the Client and the administration of veterinary medication on the orders of third parties,
including by order of government institutes, as well as due to injuries and/or losses when
administering these compounds, any side-effects thereof and due to carelessness when fulfilling the
currently applicable administrative obligations and the related evidentiary problems.
Entering into a (Treatment) agreement and/or performing veterinary treatments and/or administering
veterinary medication in view thereof and/or providing veterinary advice or services does not affect the
strict liability of the Client and/or third parties for damage caused by the animal as stipulated in article
6:179 of the Dutch Civil Code.
Article 9: Ownership
The Veterinary Practice will, at all times, retain the ownership of copies, documents and other
information carriers such as, for example, X-rays, relating to the Patient treated. The Veterinary
Practice will keep these documents for a period of 5 years. Upon request the Client can obtain
copies of the information (carrier(s)) and or other documents at cost price.
Article 10: Special provisions
Entry of stables/Working location
If the treatment of a Patient so requires, the Veterinary Practice has the right to refuse everybody,
including, if needed, the Client, entrance to the stables or to another location where treatment is provided,
and/or set other conditions it deems necessary for the treatment. The Client is obliged to adhere to this.
The Veterinary Practice has the right to use (part of) the Patient or substances stemming from the
Patient for statistical and/or scientific research, or to publish it, unless the Client has stated its explicit
and insuperable objections to this. If required, the Veterinary Practice will inform the Client in advance
of its intended use of information for research.
Article 11: Applicable Law and the settlement of disputes
Only Dutch law applies to all (Treatment) agreements between the Veterinary Practice and the Client.
In the event a dispute falls within the legal jurisdiction of the District Court, the court in the place of the
Veterinary Practice’s registered office has jurisdiction to hear the dispute, without prejudice to the
Veterinary Practice’s right to submit a dispute to the court which has jurisdiction according to the law.